Frequently asked questions

Does submitting a quotation request confirm a booking?

No. Submitting a request does not create a confirmed booking. Promacel will review the information you provide and contact you if clarification is needed before issuing a written quotation. Work is confirmed only when Promacel confirms acceptance in writing following approval of the applicable quotation or work order.

What services does Promacel offer?

Promacel coordinates property cleaning: end-of-tenancy, pre-tenancy, one-off and deep, regular scheduled, and communal-area cleaning. Service, scope and geographic availability are confirmed for each request.

Who actually carries out the work?

Services may be delivered by independent subcontractors selected for each requirement, operating under Promacel’s service arrangements. Promacel remains your contractual and operational point of contact unless otherwise agreed in writing.

Which areas does Promacel cover?

Service and geographic availability are confirmed for each request.

How are prices confirmed?

Promacel issues a written quotation or work order based on the information available, the required scope, access, timing and any specialist requirements. Work outside the agreed scope may require a revised quotation or written variation.